PhantomCX
Adult learners practising computer skills with an instructor

Phantom CX · Training

Courses

Practical skills for the modern workplace.

From your first computer skills to confident customer conversations and contact centre operations.

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Computer foundations. Customer confidence.
Stronger contact centre operations.

01

Computer & office essentials

Digital Literacy

Build confidence using a computer and develop the everyday digital skills needed in a modern office.

For: New computer users and anyone building basic workplace PC skills.

What you’ll learn

  • Computer basics: hardware, operating systems, keyboard and mouse skills
  • Managing files, folders, downloads and everyday PC tasks
  • Email, internet browsing, online safety and professional communication
  • Office essentials: documents, spreadsheets and presentations
  • Printing, scanning, calendars and everyday office operations

R750per learner

Certified

Duration: 2 weeks

Your next step: Use a PC confidently, organise your work and complete everyday office tasks.

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02

Campaign & dialler operations

Contact Center Administrator

Learn the operational skills behind a well-run contact centre, from campaign setup to performance reporting.

For: Aspiring administrators, team leaders and contact centre operations staff.

What you’ll learn

  • Setting up campaigns, users, teams and campaign workflows
  • Running diallers and understanding dialling modes and call outcomes
  • Managing contact lists, imports and campaign data
  • Checking reports, monitoring activity and reviewing performance
  • Daily operational checks and basic troubleshooting

R1,350per learner

Certified

Duration: 4–5 weeks

Your next step: Set up campaigns, support dialler operations and interpret operational reports.

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03

Communication & customer service

Call Center Agent

Develop the speaking, service and soft skills to handle calls with clarity, confidence and professionalism.

For: New and aspiring agents, or customer-facing teams developing their skills.

What you’ll learn

  • Speaking skills: clear delivery, tone, pace and confident introductions
  • Active listening, questioning techniques and building rapport
  • Customer service, empathy and professional telephone etiquette
  • Handling objections, difficult conversations and de-escalation
  • Call structure, accurate notes and practical role-play exercises

R995per learner

Certified

Duration: 2 weeks

Your next step: Communicate clearly, manage customer conversations and build stronger service habits.

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04

Data quality & administration

Contact Center Data Admin

Build practical skills for preparing, maintaining and organising the data that contact centre campaigns depend on.

For: Aspiring data administrators and staff responsible for contact lists and records.

What you’ll learn

  • Spreadsheet essentials: sorting, filtering and basic formulas
  • Cleaning data, removing duplicates and checking accuracy
  • Preparing contact lists, CSV files and field mappings for import
  • Maintaining records, segmenting lists and tracking data changes
  • Responsible data handling, access controls and POPIA awareness

R1,450per learner

Certified

Duration: 4–5 weeks

Your next step: Prepare cleaner campaign lists, maintain reliable records and handle data responsibly.

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Let’s talk training.

Enquire about course fees, upcoming dates and training options for yourself or your team.

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